Customer Service Representative (CSR)
Location: Flora, IN
Schedule: Monday–Friday, 7:30 AM–5:00 PM
Compensation: $17-26/hour + Performance Bonuses + Full Benefits
About Camflo
Camflo Heating & Cooling, LLC is a trusted leader in residential HVAC service and maintenance, built on values that define who we are — Personable, Ethical, Passionate, and Committed to Excellence. We’re a family-oriented company that takes pride in delivering exceptional customer experiences and fostering a positive, growth-minded workplace.
About the Role
As a Customer Service Representative, you’ll be the first point of contact for our customers — the friendly voice and problem-solver who ensures every interaction leaves them feeling valued and informed. You’ll work closely with our Service and Maintenance teams to schedule appointments, manage membership renewals, and keep our customers smiling.
This position is perfect for someone who is motivated, energetic, and passionate about customer service. If you thrive in a fast-paced call center environment and love helping people, you’ll fit right in.
What You’ll Do
- Answer inbound calls promptly and professionally (within three rings)
- Schedule maintenance and service calls efficiently and accurately
- Make outbound customer service and follow-up calls
- Explain and promote Camflo’s Dove Club Membership program
- Support marketing and customer outreach initiatives
- Assist with customer billing, renewals, and database updates
- Maintain accurate customer records and service history
- Collaborate with technicians and the call center team to deliver seamless service
- Consistently drive customer satisfaction — every call, every time
What We’re Looking For
- A personable communicator who loves connecting with people
- A high-energy multitasker who stays organized and upbeat under pressure
- Someone who brings integrity and professionalism to every conversation
- A team player who supports others and takes accountability seriously
- A motivated learner eager to grow within a fast-moving, service-driven team
Core Values at Camflo
- Personable: We build genuine connections with our customers and our team.
- Ethical: We do what’s right — always.
- Passionate: We bring energy and enthusiasm to every call and challenge.
- Excellence: We hold ourselves to the highest standard, in service and attitude.
What We Offer
- Competitive base pay
- Quarterly performance bonuses tied to team success
- Full benefits package including:
- Medical, Dental & Vision
- Matching 401k
- Paid Holidays & PTO time, and more
- Ongoing training and professional development
- A supportive, family-style work culture where your effort makes a real impact
